FAQs

Q : How can I search for an item on the site?
A : You may choose to browse leisurely through our categories or you may search by keyword, by item number, or by desired price range.

Q : How do I make a purchase on the website?
A : Simply browse through our categories and add the product title to the shopping cart. When you complete the shopping cart, click the button 'Proceed to checkout' on the top of the sidebar. For full instructions on how to complete your order from selection to payment please click on our 'HOW TO ORDER' link.

Q : What payment methods does the website accept?
A : You can choose to pay by credit card or debit card on the first page of the site. NarayaBangkok.com accept: Visa, MasterCard and Paypal. Some cards may require an authorization from the issuing bank. If you do not have a credit card, you can use Paypal as a payment method by creating an account with them. We also accept payment by money order and bank wire transfers. Please contact us directly at info@narayabangkok.com

Q : Is it safe to use my credit card online at NarayaBangkok.com?
A : We take security very seriously indeed, so your details will be safe with us. At NarayaBangkok.com all payments are made using the most advanced technological systems and coding methods.

Q : Which currency can I buy in?
A : We accept payment in US Dollars ($) only.

Q : How do I know which items are in stock?
A : All items shown on the website are in stock in the store. However, please note that putting an item in your shopping bag does not automatically reserve it for you, and that it can be purchased by another customer while you continue to shop for other items.

Q : Can you reserve an item to buy later?
A : At the moment we do not provide a holding service at our online store.

Q : Will my personal information be kept private?
A : We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details, check the NarayaBangkok.com Privacy Policy.

Q : How will I know my order has been received?
A : After your purchase has been made you will receive a confirmation e-mail, which doesn't mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.

Q : Can I cancel my order?
A : NarayaBangkok.com is happy to accept cancellations, for any reason, up to the moment your order has been processed by the store. After that, you cannot cancel your order, but you may return it if you wish.

Q : When will I be charged?
A : If you have paid by debit card or Paypal, then usually payment will be taken immediately, and you will receive an email confirming your order once all details have been approved. When payment has been taken immediately, if there is a cancellation for any reason prior to order processing, we will fully refund you through your original payment method. If you have paid by credit card, we usually only take payment from your card once your order is approved and ready for shipment. In any case, please be aware that your bank or card issuer will have likely reserved the money, meaning you can't use it for a short period. In these cases, if there is a cancellation for any reason prior to order processing, we will simply not capture your payment and cancel the transaction, and there will be no need to process a refund.

Q : How much will I be charged for shipping?
A : If your order is $50 or more, you will qualify for standard FREE shipping. If your order is less than $50, you will have to pay $10 for standard shipping fee. For EMS (Express Mail Service) shipping option, you will be asked to pay additional cost; Shipping in Asia for $20 & Shipping in Europe for $30.

Q : Will there be additional duties or taxes payable on my purchase?
A : We currently ship orders with import delivery duties paid to USA, Canada, UK, Europe and Asia - this means the price you see if the price you pay. We ship to all other countries with import delivery duties unpaid - this means you may have to pay import duties upon receipt of your order or at a later date depending on your customs authority.

Q : How do I track the delivery of my order?
A : We use Thailand Post service for product delivery worldwide. Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order numbers, which along with tracking numbers, will be all you need to track your order from Thailand post website's page; http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en

Q : How can I expect to receive the goods?
A : All orders will be delivered in NarayaBangkok.com packaging, which will aim to protect your goods and ensure that they reach you in perfect condition.

Q : Do you ship to my country?
A : We ship worldwide using Thailand Post Service, DHL Express and UPS.

Q : Can NarayaBangkok.com ship to more than one address in a single order?
A : We only ship one order to one single address. During the shopping process, you will be asked to choose one shipping address for your delivery. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting us at info@narayabangkok.com. Please note that it is not possible to change addresses to a different country.

Q : How long will it be before I receive my order?
A : Once your order and payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our Shipping section for more information.

Q : Do you deliver to PO Boxes?
A : At this moment we currently do not deliver to PO Boxes due to courier restrictions.