Terms & Conditions

Welcome to the NaRaYa Bangkok terms and conditions, which apply to all items ordered from narayabangkok.com Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.


These are the terms and conditions of sale of Naraya Bangkok whose registered office is 99/53 Sukhumvit 24 Rd., Klongton, Klongtoey, Bangkok, Thailand 10110. These terms will apply to all purchases of Goods via our website www.NarayaBangkok.com. Please read this document carefully before placing your order. By placing an order through our website, you confirm your unconditional acceptance of these Conditions.

Please note that:

Not all items featured in our catalogue, on our web site and in advertisements are available via our Website. Please consult our Website to check whether the Goods are available via website order. We may change these Conditions from time to time. The latest version of these Conditions is available on our Website.

These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website. We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

  1. Scope

    1.1.1 "Party" means either you or us; "Parties" means you and us.
    1.1.2 "Writing” means letter, fax, email or SMS.

    1.2 The contract for supply of Goods will be formed when we accept your order. Acceptance of an order by us can only be made in Writing. Once the Contract has been formed with you we will file it in paper copy for our records. All orders are subject to availability.

    1.3 Orders may only be placed by Customers aged 18 and over.

    1.4 In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such a check. You confirm that you agree to us carrying out such a check.

    1.5 These Conditions may only be changed in a document signed by one of our directors.

    1.6 These Conditions and any matters referred to on our receipt form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.

    1.7 Any omission or error in any sales literature, or in any advertisement whether in on the Internet or otherwise or in any invoice or other document issued by us may be corrected by us without liability.

    1.8 By accepting the Contract you confirm that you are a Customer of Naraya Bangkok.

    1.9 Clause headings are for convenience only and do not affect the interpretation of these Conditions. Words in the singular include the plural and vice versa.

  2. Identification of the offerer

    Naraya Bangkok whose registered office is in Thailand. Address : 99/53 Sukhumvit 24 Rd., Klongton, Klongtoey, Bangkok, Thailand 10110 (referred to in these terms as "we" or "us").

  3. Information relating to Goods

    Information on the range of Goods sold via our Website is available, with product references on our Website. All orders are subject to availability.

  4. Orders
    ​​​4.1 Orders via our Website.
                 4.1.1 Orders can be placed through of shopping cart of our Website. You will be responsible for paying any costs of connection to our Website.

    4.2. Whilst we try to ensure that our Website is reliable and available at all times, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not give any warranty for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on our Website.

    4.3 We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Website, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence.

    4.4 When placing an order for the first time, you will be required to open an account with us and complete certain required fields on an order form. All steps necessary for placing an order are detailed on our Website.

    4.5 In the event prolonged inactivity causes your connection to our Website to fail, your selection of Goods may be lost. In such case, you will be required to re-enter your selection.

    4.6 Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. All information on our Website is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the Goods. We will acknowledge receipt of your order without delay by sending a confirmation email. Please note however that such confirmation email does not constitute acceptance of your order.

    4.7 The sale will only be binding on us once we have notified you that the order is accepted and the Goods will then be dispatched by us. This means that if Goods are shown on our Website but are not available or are incorrectly priced or otherwise incorrectly described, we shall not be obliged to sell you such Goods.

    4.8 You will only be charged for Goods once they have been dispatched to you.

  5. Price

    5.1 The price of the Goods you order will be shown on the Website before you confirm your order. All prices are in United States Dollar ($) and inclusive of VAT and inclusive of delivery costs.

    5.2 If an error is found in the price of Goods you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel the Contract, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the Goods excluding any delivery costs paid.

  6. Payment

    6.1 You must pay for the Goods prior to their dispatch to you by credit card and PayPal or other payment methods as they become available from time to time by notice on our Website. Payment must be in United States Dollar ($). The following credit cards are accepted: Visa, MasterCard and American Express.

    6.2 Your credit card will be debited at the time the order is dispatched. You must confirm to us the name which appears on the credit card to be debited, give the card number and the expiry date as shown on the front of the card, as well as the security code on the reverse of the credit card. We undertake to keep this information strictly confidential.

    6.3 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

    6.4 In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the sale will be cancelled immediately.

  7. Delivery

    7.1 Once payment has been confirmed, the Goods you order will be delivered in accordance with the delivery method you opted for to the address which you give to us when you place your order. 

    7.2 If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our Client Service in order to arrange an alternative delivery date to collect the Goods.

    7.3 In the case of a gift, you may arrange for Goods to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of condition 7.1 above.
    7.4 No delivery will take place unless payment for the Goods has been received. We will endeavor to deliver by the date or time agreed however we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will, in any event, deliver the Goods no later than 30 days after the day on which the Contract is entered into.

    7.5 Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch.

    7.7 Ownership of the Goods and the risk for damage to the Goods passes to you upon delivery which will be completed once we have delivered the Goods to the address you gave us.

    7.8 If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should note the details on the delivery note and contact the Client Service team.

    7.9 If we miss the 30 day delivery deadline for any Goods then you may cancel your order straight away if any of the following apply:
    (a) We have refused to deliver the Goods;
    (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
    (c) you told us before we accepted your order that delivery within the delivery deadline was essential.

    7.10  If you do not wish to cancel your order straight away, or do not have the right to do so under Condition 7.9  you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

    7.11  If you do choose to cancel your order for late delivery under conditions 7.9 or 7.10  you can do so for just some of the Goods or all of them, unless splitting them up would significantly reduce their value. If the Goods have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Goods and their delivery.

  8. Our liability to you

    8.1 If we fail to comply with these Conditions we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Conditions or our negligence. We will not be liable to you by way of representation (unless fraudulent), tort (including negligence), common law duty or under any express or implied term of the Contract for:

    8.1.1 any losses or damage which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of the Goods and related services or their use by you; or

    8.1.2 loss of profit, loss of business, business interruption, or loss of business opportunity.

    8.2 We do not exclude or limit in any way our liability for:
    (a)    death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
    (b)    fraud or fraudulent misrepresentation.

  9. Your right of cancellation

    9.1. You have the right to cancel the Contract at any time and for any reason up to the end of seven calendar days after you receive the Goods. Your right to cancel will expire after this 7 day period.

    9.2. If you exercise your right of cancellation after the Goods have been delivered to you, you will be responsible for returning the Goods in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the original invoice. We will refund or re-credit you (excluding the cost of Express or Premium delivery) not later than 14 days after the day on which we have received notice from you about your decision to cancel the Contract. In all cases, reimbursement of the Goods will be in accordance with the payment method used to make the order; to the same credit card or bank account used for the payment.

    9.3.  Please be aware that you may be liable for any diminished value of the Goods resulting from handling of the Goods other than what is necessary to establish the nature, characteristics and functioning of the Goods. 

  10. Exchange of Goods

    10.1 In addition to your rights to cancel as set out above, we operate an exchange policy for our customers in respect of items delivered subject to the following conditions: Within 30 days following the date of delivery, you may choose to:

    10.1.1 Exchange the items in question, in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice. No new delivery can take place until we have received the returned goods from you.

    10.2 In the event that Goods are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be either re-credited directly to your bank account or a credit card or a credit note will be issued to you. Any additional payment will be debited directly from your credit card.

    10.3 In the event that Goods are exchanged by post, the new sale will be subject to these Conditions.

    10.4 Please note that you will not be permitted to exchange Goods which you have received as a result of the completion of a prior exchange.

  11. Further information

    For further information relating to these Conditions, or the Goods themselves, or to voice a complaint, you should contact our Client Service team on E-Mail : info@narayabangkok.com or Fax : (+662) 661 0520

  12. Delay or failure to perform

    We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.

    We will inform you of any such unforeseen event or of force major within seven days of its occurrence, and will arrange a new delivery date with you once the relevant event is over. Should this interruption continue beyond a period of two weeks, you will be entitled to cancel the order.  To cancel further to this Condition 13, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, excluding any delivery charges.

  13. Use of your information

    The holding and using of personal information provided to Naraya Bangkok is governed by Law of Thailand. By placing an order on the Website, you consent to the collection, use and transfer of your information under the terms of government law. All comments, queries or requests relating to our use of your information are welcome and should be sent to us by email; info@narayabangkok.com

  14. Governing Law

    The Contract and any dispute or claim arising out of or in connection with it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Law of Thailand.